Using Spanning Salesforce to track updated information in Salesforce.com, Campus Televideo makes sure their six-figure invoices get delivered on time.
CFO Magazine highlights the story of early Spanning Salesforce customer Brian Benz at Campus Televideo in a recent article, Home Delivery:
In the pantheon of unwelcome messages delivered to finance chiefs, "We forgot to bill the client" is number five (right between "J.J. smeared pudding all over your Treo" and "Legal says you got a notice from some guy named Wells"). When Campus Televideo president and CFO Brian Benz found out that the company's accounting department had failed to invoice a large university for a cable TV project, he cringed. Apparently, an internal-communications gap had left the accounts-receivable manager clueless about the six-figure contract. Says Benz: "It's difficult to go to a customer and say, 'We forgot to bill you for a couple of months. You owe us for three months of service.'"
Keen to avoid a replay of the billing snafu, Benz turned to a technology called Really Simple Syndication (RSS). Fitted to Campus Televideo's Salesforce.com software (by Spanning Partners LLC), [Spanning Salesforce] automatically sends E-mail notifications to pertinent Campus Televideo employees whenever a new or updated contract or purchase order is uploaded. "By making sure the process is 100 percent automated," notes Benz, "I never have to think about whether the right people are informed."